Wedding bill resolved by proactive recalculation

Published: Jul 03 , 2014
Author: Rich Waldrop

My daughter’s wedding last summer was a magical day. Still, a few days later when I received the caterer’s final invoice, I noticed something funny: We didn’t get the 10% discount promised to us.

 I didn’t want to call him, get angry and blurt out, “Why didn’t you give us the discount?” After all, the wedding was extraordinary, thanks in large part to the caterer’s wonderful food and outstanding service. Instead, I decided to be proactive and recalculate the bill according to our agreement.

 I started with a positive greeting that reflected my joy about the event: “Great job on everything! Everyone had a great time.” This was followed by a request to compare my recalculated figures with his notes, ending in a specific proposal to adjust the bill to what I thought it should be. He responded the next day, apologizing for his error and agreeing with my adjusted balance.

 Sometimes, it just takes being proactive and proposing a reasonable solution.


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Rich Waldrop
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It's All in the Timing

Tommy Cooper was one of the funniest comedians ever. How do I know? Well partly because he has 13 of the best jokes in the top 50 gags of all time. A personal favourite being, “heard the one about two aerials meeting on a roof, falling in love, and getting married? The ceremony was rubbish but the reception was brilliant”. Telling a good joke is not just about the content. It is also in the timing of the delivery. The same could also be said about negotiation. Picking your time to enter into a negotiation can have a significant impact on its progression and your outcome.

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