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Published: Oct 24 , 2014
Author: Alan Smith

There are three things that stick out for me from the new series of The Apprentice. The first is that at 10 years old it remains remarkably good telly. The introduction of new tweaks and twists on a familiar format makes it essential viewing if you want to have something to say at the water cooler. Not many programs still pass that test...

Published: Oct 10 , 2013
Author: Mike Freedman

Before working with a powerful FMCG company in Europe I asked of the thousands of points of sale they have how many client relationships they lose every year to competing companies. The company proudly announced that last year they lost less than 1% annually to competition. I dared to suggest that 1% is probably not enough and that they need to lose more business. This did not deter them from working with us and here’s why...

Published: Aug 10 , 2012
Author: David Bannister

Some years ago, I was teaching a management course in the Far East. My words were to be consecutively interpreted to the class so I had to send all my material for translation in advance. One of the exercises I used was a version of the ‘Prisoner’s Dilemma’, a game where the participants’ integrity is challenged and where they can be tempted to try to gain advantage over other participants by saying one thing and then doing something else to ‘win’ the game...

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Negotiating With Kids

Father’s Day signifies it’s summertime! That means days at the beach, backyard BBQs, relaxing in the pool, and enjoying time with friends and family. It also means that my two teenage daughters will test every ounce of negotiating skill that I have. From conversations around driving them places or staying out late to dying their hair or buying things, there’s no shortage of asks this time of year. Throughout, I’ve tried to follow some simple guiding principles that have helped me keep the peace, my sanity, and all of us in each other’s good graces.

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