Wedding bill resolved by proactive recalculation

Published: Jul 03 , 2014
Author: Rich Waldrop

My daughter’s wedding last summer was a magical day. Still, a few days later when I received the caterer’s final invoice, I noticed something funny: We didn’t get the 10% discount promised to us.

 I didn’t want to call him, get angry and blurt out, “Why didn’t you give us the discount?” After all, the wedding was extraordinary, thanks in large part to the caterer’s wonderful food and outstanding service. Instead, I decided to be proactive and recalculate the bill according to our agreement.

 I started with a positive greeting that reflected my joy about the event: “Great job on everything! Everyone had a great time.” This was followed by a request to compare my recalculated figures with his notes, ending in a specific proposal to adjust the bill to what I thought it should be. He responded the next day, apologizing for his error and agreeing with my adjusted balance.

 Sometimes, it just takes being proactive and proposing a reasonable solution.


SHARE

blogAuthor

About the author:

Rich Waldrop
No bio is currently avaliable

Latest Blog:

Karma Wins!

They say good fences makes good neighbors. It should also say, “be kind to your neighbor or karma will thump you!” I’m watching karma in action as the battle with my neighbors continues over the height of my hedges. It’s a competitive negotiation that should have saw coming…

Latest Tweet:

Scotwork North America



United States
973.428.1991
usa@scotwork.com
Follow us
cpd.png
voty2016_sign_gold.png