There is never anything on anyway

Published: Jun 05 , 2015
Author: Alan Smith

A relatively small and parochial point this week, but it illustrates that opportunities to negotiate abound. A deal may just improve your position in any walk of life.

 I have been working in the US this week and flew into JFK on Monday with the intention of staying in Manhattan on Monday prior to starting work on Tuesday. I booked into a small hotel just off Broadway.

 Now, New York is 5 hours behind UK time so at around 9 pm (2 am on my body clock) I decided to turn in.

I switched on the TV for a little R & R. Nothing doing. Intermittent picture and no sound. A call down to reception. A knock on the door.

The technical guy managed to fix the TV. Problem solved.

After a couple of hours of fitful sleep I come round at 4 am local time, groggy and grumpy.

I switch on the TV. Nothing. Problem back.

It crossed my mind to get the technical guy back. But at 4 am? Not very happy. One of my priorities when staying in a hotel with the possibility of Jet Lag is having a decent entertainment system.

At reception that morning I informed the desk about the problem.

They wisely apologized and asked me what they could do to fix the problem that they had created. A great question.

Now tempting as it is to have a good old rant and complain, not much sleep makes anyone grumpy, I resisted. I also recognized a deal opportunity. I made a proposal: Upgrade me to a better room and give me a free movie - and that would make the problem go away. Deal done.

Look, the reality of life is that things go wrong. Mistakes get made. Stuff breaks. Changes create hassle. Having a good old moan is an option, but it gets you very little apart from the pleasure in making someone else unhappy and an increase in blood pressure.

If you have a complaint make a proposal to improve your position. It just might work.

Alan Smith


SHARE

blogAuthor

About the author:

Alan Smith
No bio is currently avaliable

Latest Blog:

Negotiating Thanksgiving

I have 24 people coming to my house for Thanksgiving. My family, in-laws, friends, and friends of friends. Everyone is bringing something to contribute to dinner. There is one dish they will all have in common and that’s opinion. Some will have one about the food, others about politics, some about each other, but they will all bring their opinions. I won’t agree with them all but I’ll probably hear them all! Here’s how I’m planning to negotiate Thanksgiving and all those opinions.

Latest Tweet:

Scotwork North America



United States
973.428.1991
usa@scotwork.com
Follow us
cpd.png
voty2016_sign_gold.png