Scotwork_Comic_2018_03_12_Just Say Yes.jpg
© Scotwork

Just Say "YES"!

Published: Mar 09 , 2018
Author: Brian Buck

We won gold in curling? I mean, we won gold in curling! Admittedly, I'm a fair-weather curling fan. In fact, outside of the Olympics, I associate curling with an exercise done at the gym. But I digress... the US, in a stunning upset, beat Sweden to win Olympic gold. For the first time ever! That's quite a feat.

On their way home from Korea, they decided to test their gold medal cache by asking their airline, Delta, for an upgrade to first class on the way home. What a perfect PR opportunity to celebrate US Olympic gold.

Can you guess what Delta said?

For any of you that are frequent travelers and know how rare upgrades are nowadays, you probably guessed the answer... "No".  And this was done over social media. As you could imagine, backlash was swift. I mean, how can they treat our Olympic Curling heroes this way?

After seeing the backlash, I was reminded of the power of "yes". When we say “yes” it creates action, put things into motion, and opens up options. When we say “no” it stops action, kills creativity, and closes doors.

Delta had the opportunity to create an infinite amount of possibilities just by saying “yes”. I assume, based on their statements, they felt like they could not say “yes” because they literally had no room in first class to accommodate the gold medalist. Had they been more biased to “yes” they could have found some interesting ways to do it. For instance...

After some pleasantries and a brief explanation of situation, something like, “Congratulations! We would love to accommodate your request but unfortunately first class is booked full on your flight so…”

“If your schedule is flexible and you could switch to a flight where we are have room in first class, then we’d be honored to upgrade our Gold Medalist to first class.”


“If other passengers on your flight would be willing to give up their seats in first class, then we’d be happy to welcome you to first class.”

Now who has the problem? Our Gold Medalist do. They can have what they want as long they either move their flights or convince others to give up their seats. In the end, it’s now on the Gold Medalists to make it happen.

Next time you have the urge to say “no”, take a moment and try to figure out how you could say, “yes”. If you can say “yes” more than you say “no”, you’ll be surprised at all the opportunities that will come your way.

Dare I say, “yes” might even earn you a gold medal in your next negotiation!

Before your next negotiation, give us a call or join us at one of our upcoming clinics. Click here to learn more.


Brian Buck_website2.jpg

About the author:

Brian Buck
As an entrepreneur, business owner, and Fortune 500 business executive, Brian has spent his career building winning teams and driving successful companies. Brian has spent the last 20 years within the marketing and advertising industry developing successful consumer engagement marketing strategies for trusted brands such as Google, Amazon, Samsung, Virgin Mobile, Microsoft and Sony.

Read more about Brian Buck

More posts by Brian Buck

Latest Blog:

Wanna Bet?

What are you a diehard fan of? I’m a diehard Yankee fan. Every year there’s always someone who wants to contest how well my Yankees are going to do in the upcoming season. Last spring it was my neighbor, a dyed in the wool Orioles fan. The Yankees prognostication was that they were a team rebuilding and the Orioles were expected to at least contend. My neighbor announced not only that the O’s would be division champs but they would crush the Yankees while doing so. That’s when those infamous words were used, “Wanna bet?” What happened next was memorable…

Latest Tweet:

Scotwork North America

United States
Follow us