Negotiating with airlines is never easy! Long gone are the days of receiving upgrades by just asking nicely.  Recently, I… Read More →

Remember, remember… In many aspects of life one of the most important aspects is, wait for it, timing. A good… Read More →

Like most sales people I talk about value first and price last. This week was no exception. My prospective client… Read More →

During courses, we’re often asked about using Scotwork’s negotiating skills when buying automobiles.  My recent experience offers a good example.… Read More →

The Oxford English Dictionary defines charm as ‘the power or quality of delighting, attracting, or fascinating others’.  It is a… Read More →

Before working with a powerful FMCG company in Europe I asked of the thousands of points of sale they have… Read More →